Effective Date: [01–11–2024]
At Gold Umbrella, we are committed to providing high-quality medical supplies to our customers. We understand that sometimes purchases may not meet your expectations or needs. Please review our refund policy below:
Eligibility for Refunds:
Refunds are applicable for products that are defective, damaged, or not as described at the time of delivery. Customers must initiate a refund request within 30 days of receiving the product.
Non-Refundable Items:
Certain items are non-refundable due to health and safety regulations. These include opened or used medical supplies (e.g., syringes, bandages, etc.), customized or special order items, and digital products or services.
Return Process:
To initiate a return, customers must contact our customer service team at [Insert Contact Information] to obtain a Return Merchandise Authorization (RMA) number. Please include your order number and a brief description of the reason for the return.
Shipping for Returns:
Customers are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped). We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.
Processing Refunds:
Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
Exchanges:
If you need to exchange an item for a different size or model, please follow the return process and place a new order for the desired item.
Changes to the Refund Policy:
Unimedical Supply reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website.
If you have any questions or concerns regarding our refund policy, please feel free to reach out to our customer service team.
Thank you for choosing Gold Umbrella!